Communication Technology Distractions

Text messages, instant messaging and online chat (which is frequently being used in some work environments as a communication tool) are often over-used; some are in the form of pop-up boxes that immediately open when the message arrives. The Internet and the ease to search for hours on end is a frequent offender both at home and at work. The best way to manage these is to prevent them in the first place. Managing expectations in an age of instant access is a challenge but possible with clear indications of when and how these will be handled.

Telephone calls are another big distraction in our lives. When focusing on the task-at-hand, most people feel the need to pick-up the ringing phone whether it’s the cell phone or standard office line. Calls can come from coworkers, customers, patients, your boss, and family, friends and personal service providers (e.g., doctor, lawyer, accountant, auto mechanic, real estate agent). It’s easy to say “just don’t answer the phone” or “turn the ringer off” during focus times, it’s another thing to put this into practice. As long as your caller has an opportunity to leave a voice message, they will do so and you can call back at a more convenient time.

How do you protect your time and the 24/7 availability?