Fighting Fires isn’t Sexy
For those of you with more on your to-do list than you have time to do, it could be quite difficult to decide which projects get your time and attention. Getting focused is the top challenge most super busy managers struggle with. I have learned so much about this problem first-hand dealing with it as I balance my roles as mother, wife, friend, daughter, sister, and more with that of being an entrepreneur. I have now created and delivered a highly effective workshop “There’s Too Much on my Plate” to help others manage their work more effectively rather than constantly fighting fires by handling the crises that come there way on a regular basis.
Some highly recommended and very effective techniques I teach about include:
1. Choose the RIGHT priorities
Here I refer to the 80:20 rule and apply it to managing your workload. Don’t be so busy doing lots of the things that will detract you from doing the things that matter most. 80% is trivial but 20% is vital. Focus on your 20% with 80% of your time and energy. Work smarter! Focus the majority of your time and energy on activities that advance your overall goals and purpose. Anything else on your to-do list is likely a distraction!
2. Ask Yourself the RIGHT questions
Rather than asking about how you’ll be able to get everything done, ask what steps will help you achieve your goals, how the activity or project ties into the bigger picture, when critical hand-offs need to occur and other such questions that more closely align with your goals and objectives.
3. Be in Control
Manage your day rather than reacting to other’s needs and priorities and putting your own priorities on the back burner. Don’t be fooled to believe that you’ll be able to get to your stuff once you’ve gotten through everyone else’s because that rarely, if ever really happens. Learn to negotiate and ask better questions, to push back, and to set clear boundaries.
Fighting someone else’s fires places your time and energy with them. When someone needs your help and tries to make their priority your priority, remember that by reacting you are giving up your power. Instead, if reasonable, politely let them know that you will gladly help them out later once you’ve finished your own work. Focus on your priorities first!
A Secret for Self Control
Often, when I am presenting a workshop or keynote presentation or when I am working with individual coaching clients, a distinction comes up that immediately and more effectively helps everyone better manage their workload, stress level, and building healthier relationships. This distinction is respond vs. react.
When we react, we act impulsively; responding to a stimulus, often without thinking. However, when we respond, we pause, reflect, think about possible consequences to our actions, and choose a more favorable reply or action.
For example, Catherine’s daughter spilled her milk by accident. Catherine’s initial reaction was to yell and scream at her but when she paused she kept things in perspective and provided her daughter with some towels to clean up the mess without damaging words, threats, or accusations. Her daughter apologized, cleaned up the mess the best she could, and promised to be more careful the next time. In past situations, when Catherine yelled and screamed, her daughter cried, the situation escalated and Catherine said many things she later regretted. Catherine ended up sending her daughter to her room while Catherine cleaned up the spilt milk on her own.
In another situation, Bill (who was already overloaded with projects at work) was given yet another project with a tight deadline. Although he normally reacted by taking on the project and walking away angry and frustrated and then working round the clock to get things done, instead he chose to respond and ask more questions about the project and where it fit in with everything else he was already doing. His boss helped him prioritize this new project with everything else already on his plate. He gave some of the more menial tasks to someone else so that he could concentrate on the higher level skills needed to get the project moving. They negotiated the timeline and made it more reasonable.
Reacting to a situation vs. responding…you choose what works for you! Practice responding to experience this higher level of self control.
Email Overload
Business people are plagued with numerous distractions at work. We deal with email, the internet, phone calls, unexpected meetings, unorganized and cluttered work spaces, changing priorities, annoying cell phones, pagers, PDAs, and constant interruptions. Senior executives and managers report that the biggest distractions are the crisis of the moment and e-mail.
To better manage all of these crazy distractions at work, people are arriving at work earlier, staying later, closing their doors more often, and setting clear boundaries. However, email continues to be a growing problem for just about everyone. The email overload can come from both inside and outside the organization, including customers, colleagues, superiors, family members, lists, and spam. There has been an explosion of e-mail in offices across the country, and not all of it is spam. Answering 50 or 100 e-mails a day — or just wading through them — can disrupt workflow and cost money. Get some real useful tips for managing your email better from Marilyn Paul, Business expert and author of “It’s Hard to Make a Difference when you can’t Find your Keys”.
The real issue is the perception and beliefs that people have. Why do people believe that they “have to” be available 24 hours a day? Why do they “have to” be involved in all the details of every project? Why do we “have to” attend so many meetings?
Reassess the “have to’s” and “should’s” and you may make different decisions!
Manage self not Time
For years I’ve been hearing about Time Management. However, time is elusive and really can’t be managed. Instead, manage yourself. The real key is that effective self managers define their priorities and schedule activities, they don’t manage the clock as there are only 24 hours in a day, 168 hours in a week. If you manage it, it will not grow or accumulate, so you really must manage how you use time, manage your work, and control your actions.
The trap that most super busy people fall into is believing that he/she can do it all. You might be able to do it all, but perhaps not at the same time or not with the same focus, tenacity or results. Everything doesn’t deserve equal time or attention. Therefore, you really must make conscious decisions about what’s really most important. Multi-tasking has been proven ineffective in numerous studies, so make choices and focus on the most important tasks first.
Time is a precious commodity. However, many people waste valuable time getting stuck in one or more of the following habits:
Being a Perfectionist: Believing that work or output that is anything less than perfect is unacceptable. This belief is often marked by low productivity as individuals lose time and energy on small irrelevant details of larger projects or mundane daily activities.
Procrastinating: Putting off, avoiding or deferring actions or tasks to a later time.
Crises Management: Reacting to threats, elements of surprise and urgencies but having no time for the routine matters that might be more important.
Being Unfocused: Lack of concentration on a particular task or activity which is evident usually by switching, floundering or multi-tasking.
Allowing Interruptions: Distractions and interruptions are costly to individual performance and the bottom-line. In fact, unnecessary interruptions consume about 28 percent of the knowledge worker’s day, which translates to 28 billion lost hours to companies in the United States alone (“The Cost of Not Paying Attention: How Interruptions Impact Knowledge Worker Productivity,” Jonathan B. Spira and Joshua B. Feintuch, Basex, 2005). At an average cost per hour of $21 (U.S. Department of Labor Bureau of Labor Statistics June 2005), that costs U.S. companies $588 billion per annum.
Emotional Blocks: Boredom, daydreaming, stress, guilt, anger and frustration all reduce concentration.
Generational Differences at Work
I conducted a series of three presentations: Effective Time Management, Balancing Work and Personal Life & Communication Skills seminars for the Leukemia & Lymphoma Society. They were a great group of people! The audience was mixed, mostly women between 20′s-60′s. The issues were clearly different.
To help them better understand the uniquenesses of the generations, I had them break into groups and list the strengths and weaknesses they see in their generation. We brainstormed these lists, allowing other generations to add to the lists for the each group…Traditionalists (born between 1920-1945); Baby Boomers (born between 1946-1964); Generation X (born between 1965 – 1981); and, Generation Y (born between 1982-2000). Then, we added some strategies for communicating better with people from different generations in the workplace.
Understanding differences and discussing them brought a rich appreciation that will help interactions both at work and home. Don’t be too busy to appreciate the strengths others around you bring to the workplace. Appreciate the wisdom and experience the traditionalists normally bring and the tech savvy-ness of Generation Y. Together every generation can learn from each other and build stronger relationships.
What can you appreciate more about someone in your life from a different generation?
Sleep Deprived??
What an experience!! I met Charles Osgood from CBS Sunday Morning news today when we taped a segment set to air on Sunday March 9th about sleep deprivation. We filmed the segment here in my office and home. They will also interview some sleep experts and a client of mine who certainly lives a very busy life.
The piece centers around the fact that people today are so busy they often fail to take time for adequate sleep. Many of my clients, friends and family survive on too few hours of sleep. This doesn’t normally effect them immediately, but eventually they experience grogginess; may fall asleep driving, at work, or while watching TV at home with their family; find themselves losing patience and becoming less effective in their numerous roles.
If you are one of the millions who don’t get the sleep they need. What are you doing instead? Are you bringing home piles of work, catching up on bills, cleaning the house, surfing the Internet, taking care of a new puppy, or something else? Are these activities really more important than your health and well-being?
Do you have a real sleep disorder, such as sleep apnea, that really needs to be addressed?
Here’s a challenge for you if you frequently get inadequate sleep…
choose 1 night this week to commit to getting a good night’s sleep. On that night, bring no work home, turn off the phone and TV, have someone else take care of the kids or pets, etc. and focus on getting a good night’s sleep.
You can do it! It starts with realizing that your habits are not working for you any longer. Then it takes your conscious effort to change that habit. Start with 1 day, then make it once per week over at least the next month. Once you have a regular pattern, add another day.
Realize there’s always something else you can be doing…but your sleep is of critical importance!
Increasing Productivity
I conducted a presentation at Realogy Corporation for CIGNA Behavioral Healthcare yesterday. I’ve presented there in the past numerous times. Their work environment is not unlike many corporate environments today. Employees are under lots of pressure to complete increasing workloads with decreasing staff. Many employees who would benefit the most from participating in these lunch-and-learn programs, never have the time to even get there. Often, those who would gain the most benefit from a lesson are too busy working to engage in the learing opportunity. Instead they stay glued to their desk. They rarely take time out to chat, eat, exercise, or even to go to the bathroom. Is this what drives productivity at the work place??
I’d say NO! In order for employees to best at their best, they really need to take care of themselves. Worker harder and harder is not the answer. Instead, find ways to work smarter. Working 24/7 does not lead to higher productivity instead it leads to poorer quality, resentment, frustration, and anger.
What ways can you work smarter rather than harder? What boundaries do you need to set in place to honor your own personal needs?
Seize the Day!
In last week’s e-newsletter, Coach Natalie encourages readers to “stop waiting for someday to come to start enjoying your life to the fullest”.
Too often people think the they’ll be happy when “they win the lottery”, “find Mr. Right” “lose 30 pounds”, or “get a promotion”. Unfortunately, this thinking doesn’t allow you to truly enjoy the here and now. Waiting until someday (that may never come) to be happy blocks much of the happiness and joy you could be experiencing in the present. For example, paying off a credit card bill or enjoying time with your girlfriends let’s you more fully enjoy the reality of where you are. Limit spending and enjoy shopping wisely. Enjoy the freedom of not being strapped down.
Shifting your perspective helps you look at your current situation in new ways. Having a positive attitude about what is allows the possibility for more joy. Cherish everything in your day that contributes to your happiness, whether it’s your child’s smile; completing an assignment at work on time; getting to work without traffic; having friends and family who love you.
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Kathy goes from good to great
Kathy has been dissatisfied with her marriage for quite some time. She and her husband unsuccessfully had counseling last year. Although it’s pretty scary for her, Kathy has filed for a divorce, put the house up for sale, and is looking for a new job. She is going from (not so) good to (hopefully very) great. How about you?
Janet goes from good to great!
Janet wrote to me requesting to add her friend to my free e-newsletter subscription list. She decided to share tips with her friends to help herself and them go from good to great.
What have you done today??
