Taming Email
Email is the number one distraction for most people at work! People complain of burgeoning in-boxes from recipients expecting an instant response, address lists including unnecessary recipients, and large volumes of unsolicited emails. Our society in general has placed a high value and unrealistic expectations on immediate access and response. Taming e-mail means training senders to put the burden of quality back on themselves to use better judgment when sending emails, minimizing the number of words in a message, being more descriptive in the subject line to summarize the gist of the message or action needed, making action requests clear, and determining who needs to receive the message rather than copying everyone.
It wasn’t long ago that SPAM mail was the biggest email problem, however, with added filters and spam-blockers the numbers have decreased thus making it a little easier to manage. Fortunately, these messages are easy to spot and can be deleted pretty quickly! Regrettably, the number of emails received on an average day continues to increase. Better management of the inbox and improved decision-making will help. Also, putting some systems in place to help you manage your email overload will make a recognizable difference. Here are a couple of quick tips:
- Only check e-mail at defined times each day.
- Train people to be relevant so that they only send you emails when they pertain to you.
- Answer briefly while providing context upfront in your message as to the nature of your reply.
- Send out delayed responses by inserting a scheduled delay in when your typed response will actually be sent.
- Ignore it and trust that if it’s important you’ll hear about it again.
Organize your follow-up list and respond based on priority.
What are your techniques for controlling your inbox??
How to Truly Pay Attention to your Work–Before it Costs you Your Job
The four important keys for managing distractions at work so that you can increase your productivity and performance include:
1. Recognize what, when, why and how distractions occur for you. Realize they may be different for you than for others.
2. Identify everything vying for your time, attention and resources.
3. Select your top priorities.
4. Realign around your priorities and FOCUS!!
What works for you??
The Glass Hammer exists
If you are a women executive in the financial services, law or business industry, you may be interested in a BLOG called “The Glass Hammer“. This site is an online community created specifically for women executives in financial services, law and business. It’s not only about work, but also about what to do after work, and it’s about having fun and being a fantastic human being.
The founder, Nicki Gilmour, publishes this BLOG to help you not only survive but to thrive at life and at work. The goal of The Glass Hammer site is to:
- Engage you with stories from the top and the trenches and share with you the good, bad and ugly of life in the business world.
- Answer your questions and address work/life issues via our on-call panel of industry experts.
- Become the ONE place you check for networking and employment opportunities.
- Give you the best training and support so both your career and your life can flourish.
Check it out and let us know what you think!
Staying focused
On average in our fast-paced society, we switch tasks every 3 minutes, and once distracted can take up to a half an hour to resume the original task. This pace leaves many unfocused and challenged to complete tasks. It can cause you to miss crucial information during a conversation and damage teamwork, work and personal relationships. These distractions effect teamwork, focus and productivity. It’s harder and harder to stay focused on our important tasks at work. Most people struggle throughout the day to stay focused and in the present.
Consider these tips to help stay more focused at work or home:
- Take a breather and allow yourself to zone out for a brief time
- Stretch or take a walk to help get re-focused
- Engage in eye contact when communicating face-to-face
- Turn away from the computer, window, messy desk during conversations
- Use various types of meditation to slow breathing and maintain clarity
- Turn off the electronics and communication devices
- Move to a quiet area to concentrate on a complex task free of interruptions
- Live in the moment and be fully present
- Practice re-engaging and re-focusing often; train your mind to stop drifting
Business or personal coaching can help you develop tools and strategies to gain more focus. The Distraction Diva, Natalie Gahrmann, helps busy professionals increase performance, productivity and satisfaction by decreasing distractions.
Workplace Distractions
Robin Fogel, a fellow Executive and Career Coach, recently published the following in her monthly newsletter and granted me permission to share it here. To learn more about Robin visit, http://www.coachrobinfogel.com/.
Whether it is the workplace or life in general, our modern existence seems to demand that we get more done. Yet while we are being asked to accomplish more, there are also greater distractions. Multitasking was originally praised as one solution, a way to accomplish more, a way that we could be more efficient. Recent scientific findings are now reaching the opposite conclusion; multitasking is not making us more productive, in fact it may be reducing productivity. Now, in a new book by Maggie Jackson, “Distracted: The Erosion of Attention and the Coming Dark Age“, the author writes that constant interruptions have hurt workers’ ability to focus. She says that, “roughly once every three minutes, typical cubicle dwellers set aside whatever they are doing and start something else”. She writes that these constant interruptions consume as much as “28% of the average US worker’s day, including recovery time, and sap productivity to the tune of $650 billion a year“.
While the costs to businesses are enormous there are personal costs as well. A recent study found that those workers who are regularly interrupted expressed greater frustration, and felt greater pressure and stress over their inability to get their work done.
Ms. Jackson wrote that if we “jump on every e-mail or ping; we’ll have trouble pursuing our long term goals”. So, as you read this article, if you are also checking your voicemail, talking to a
co-worker or toggling between websites, remember that it is the ability to focus and complete one task at a time that will increase your productivity and have you feeling less frustrated. And remember to close your office door, if you have one, for some uninterrupted work time. Turn off the email alert beeper on your computer, and make it clear that you are not to be disturbed unless there is a true emergency.
The late Peter Drucker, author of “The Effective Executive”, once wrote, “To be effective, every knowledgeable worker, and especially every executive needs to dispose of time in fairly large chunks…to have small dribs and drabs of time at his disposal will not be sufficient even if the total is an impressive number of hours.”
Basic Tips for Managing Multiple Projects
I searched the Internet last week to develop a list to present at a workshop I was preparing for a client. Unfortunately, I cannot recall the sources but I want to share the following:
Basic Tips for Managing Multiple Projects
1. Before you check your voice mail or email each morning, list what you would like to accomplish today. Be realistic about how much and what you can really accomplish in any given day. Prioritize what needs to be completed immediately and what can wait until later in the day.
2. Once you have your prioritized list, and depending on the type of work you do, either get a top priority completed (even just a major step!) or check your messages to see what’s come in since you left the office. Write down all the pertinent information (e.g., request, contact info). Determine a time in your day when you will return messages. Reply with detailed messages whenever possible to derail the telephone tag which could ensure when you and your contact keep leaving messages for each other. This saves a huge amount of time and frustration! Reprioritize your list based on the messages you received.
3. Stay organized. Being organized will diminish stress levels. Keep project or client info well organized and easy to locate. Have only one project or file on your desk at a time so that you can stay focused on the task at hand. Avoid multi-tasking because this causes you to bounce around from project to project.
4. At the end of the day, list what you didn’t accomplish. Have this list be the basis for your next day’s to-do list. When you begin this process again tomorrow, you can prioritize what’s on your list again and complete the most important activities. Get your projects under control!
Fighting Fires isn’t Sexy
For those of you with more on your to-do list than you have time to do, it could be quite difficult to decide which projects get your time and attention. Getting focused is the top challenge most super busy managers struggle with. I have learned so much about this problem first-hand dealing with it as I balance my roles as mother, wife, friend, daughter, sister, and more with that of being an entrepreneur. I have now created and delivered a highly effective workshop “There’s Too Much on my Plate” to help others manage their work more effectively rather than constantly fighting fires by handling the crises that come there way on a regular basis.
Some highly recommended and very effective techniques I teach about include:
1. Choose the RIGHT priorities
Here I refer to the 80:20 rule and apply it to managing your workload. Don’t be so busy doing lots of the things that will detract you from doing the things that matter most. 80% is trivial but 20% is vital. Focus on your 20% with 80% of your time and energy. Work smarter! Focus the majority of your time and energy on activities that advance your overall goals and purpose. Anything else on your to-do list is likely a distraction!
2. Ask Yourself the RIGHT questions
Rather than asking about how you’ll be able to get everything done, ask what steps will help you achieve your goals, how the activity or project ties into the bigger picture, when critical hand-offs need to occur and other such questions that more closely align with your goals and objectives.
3. Be in Control
Manage your day rather than reacting to other’s needs and priorities and putting your own priorities on the back burner. Don’t be fooled to believe that you’ll be able to get to your stuff once you’ve gotten through everyone else’s because that rarely, if ever really happens. Learn to negotiate and ask better questions, to push back, and to set clear boundaries.
Fighting someone else’s fires places your time and energy with them. When someone needs your help and tries to make their priority your priority, remember that by reacting you are giving up your power. Instead, if reasonable, politely let them know that you will gladly help them out later once you’ve finished your own work. Focus on your priorities first!
A Secret for Self Control
Often, when I am presenting a workshop or keynote presentation or when I am working with individual coaching clients, a distinction comes up that immediately and more effectively helps everyone better manage their workload, stress level, and building healthier relationships. This distinction is respond vs. react.
When we react, we act impulsively; responding to a stimulus, often without thinking. However, when we respond, we pause, reflect, think about possible consequences to our actions, and choose a more favorable reply or action.
For example, Catherine’s daughter spilled her milk by accident. Catherine’s initial reaction was to yell and scream at her but when she paused she kept things in perspective and provided her daughter with some towels to clean up the mess without damaging words, threats, or accusations. Her daughter apologized, cleaned up the mess the best she could, and promised to be more careful the next time. In past situations, when Catherine yelled and screamed, her daughter cried, the situation escalated and Catherine said many things she later regretted. Catherine ended up sending her daughter to her room while Catherine cleaned up the spilt milk on her own.
In another situation, Bill (who was already overloaded with projects at work) was given yet another project with a tight deadline. Although he normally reacted by taking on the project and walking away angry and frustrated and then working round the clock to get things done, instead he chose to respond and ask more questions about the project and where it fit in with everything else he was already doing. His boss helped him prioritize this new project with everything else already on his plate. He gave some of the more menial tasks to someone else so that he could concentrate on the higher level skills needed to get the project moving. They negotiated the timeline and made it more reasonable.
Reacting to a situation vs. responding…you choose what works for you! Practice responding to experience this higher level of self control.
Email Overload
Business people are plagued with numerous distractions at work. We deal with email, the internet, phone calls, unexpected meetings, unorganized and cluttered work spaces, changing priorities, annoying cell phones, pagers, PDAs, and constant interruptions. Senior executives and managers report that the biggest distractions are the crisis of the moment and e-mail.
To better manage all of these crazy distractions at work, people are arriving at work earlier, staying later, closing their doors more often, and setting clear boundaries. However, email continues to be a growing problem for just about everyone. The email overload can come from both inside and outside the organization, including customers, colleagues, superiors, family members, lists, and spam. There has been an explosion of e-mail in offices across the country, and not all of it is spam. Answering 50 or 100 e-mails a day — or just wading through them — can disrupt workflow and cost money. Get some real useful tips for managing your email better from Marilyn Paul, Business expert and author of “It’s Hard to Make a Difference when you can’t Find your Keys”.
The real issue is the perception and beliefs that people have. Why do people believe that they “have to” be available 24 hours a day? Why do they “have to” be involved in all the details of every project? Why do we “have to” attend so many meetings?
Reassess the “have to’s” and “should’s” and you may make different decisions!
Manage self not Time
For years I’ve been hearing about Time Management. However, time is elusive and really can’t be managed. Instead, manage yourself. The real key is that effective self managers define their priorities and schedule activities, they don’t manage the clock as there are only 24 hours in a day, 168 hours in a week. If you manage it, it will not grow or accumulate, so you really must manage how you use time, manage your work, and control your actions.
The trap that most super busy people fall into is believing that he/she can do it all. You might be able to do it all, but perhaps not at the same time or not with the same focus, tenacity or results. Everything doesn’t deserve equal time or attention. Therefore, you really must make conscious decisions about what’s really most important. Multi-tasking has been proven ineffective in numerous studies, so make choices and focus on the most important tasks first.
Time is a precious commodity. However, many people waste valuable time getting stuck in one or more of the following habits:
Being a Perfectionist: Believing that work or output that is anything less than perfect is unacceptable. This belief is often marked by low productivity as individuals lose time and energy on small irrelevant details of larger projects or mundane daily activities.
Procrastinating: Putting off, avoiding or deferring actions or tasks to a later time.
Crises Management: Reacting to threats, elements of surprise and urgencies but having no time for the routine matters that might be more important.
Being Unfocused: Lack of concentration on a particular task or activity which is evident usually by switching, floundering or multi-tasking.
Allowing Interruptions: Distractions and interruptions are costly to individual performance and the bottom-line. In fact, unnecessary interruptions consume about 28 percent of the knowledge worker’s day, which translates to 28 billion lost hours to companies in the United States alone (“The Cost of Not Paying Attention: How Interruptions Impact Knowledge Worker Productivity,” Jonathan B. Spira and Joshua B. Feintuch, Basex, 2005). At an average cost per hour of $21 (U.S. Department of Labor Bureau of Labor Statistics June 2005), that costs U.S. companies $588 billion per annum.
Emotional Blocks: Boredom, daydreaming, stress, guilt, anger and frustration all reduce concentration.
