Surviving Work Overload

These days I continually here about employees at every level of the organization who are overloaded with too much work.  This chronic problem is mostly a result of numerous workforce reductions and vacation schedules.  Many of us have experienced that dreadful sense of having far too much work to do and too little time to do it in. The option is to ignore it because you are “too busy” and to work unreasonably long hours just to stay on top of your workload. Unfortunately, the risk is that you may build up resentment, exhaustion and frustration that leads to poor quality work while you neglect other areas of your life and eventually experience intense levels of stress.

Some of the key signs that you or others may be overloaded include:

• A boss with no real sense of your job
• Increased sick leave
• A sharp rise in complaints
  • Poor synergy with a team of co-workers
• Conversation breakdowns
• More consistently working longer hours and weekends
• Increase in turnover
• Increase in customer complaints
• Inefficient meetings
• Improper delegation of tasks
• Constant interruptions & distractions
• Too many emails, text messages, etc.
• Feel totally out-of-control or overwhelmed
• Employees complaining about work/life issues, limited career opportunities, or lack of skill development. If you colleagues are leaving in droves, find out why!

Work more intelligently by focusing on the things that are important for job success and reduce the time you spend on lower priority tasks.  I found a tool on line at the Mind Tools site, which can help you take the first step in looking at your work, Job Analysis. According to information on their site, job analysis is a key technique for managing job overload – an important source of stress.

Also, try out some of these simple, popular and often effective solutions to many of the problems frequently encountered in the work environment:

• Proactively discuss with your boss the inefficiencies related to constant change and propose some realistic boundaries.
• Establish boundaries around when you can and cannot be interrupted by employees or colleagues.
• Turn on your phone only during designated hours or have your secretary impose a heavy filter on the incoming phone calls. If you are the secretary, keep conversations brief and get all necessary details during the first call.
• Prioritize your e-mail and correspondence. Don’t leave the email indicator on unless it’s absolutely critical for your job.
• Accept the possibility of a complete turn-about in your work as a result of uncertainties. Learn to reprioritize when change is necessary.
• Only permit emergency calls at work from family, friends, and neighbors.

Restore Balance

With an added flurry of activities to complete in preparation for the holiday season, it’s vitally important that you continually and consciously restore your sense of balance.

Here are a few places to start:

• Set Realistic Goals – Establish goals for yourself based on your key priorities. For example, if being physically fit is highly important to you, then create an exercise plan and schedule time daily to honor it. Be sure your goals are positively-based (e.g., to be strong and healthy) vs. negatively-based (e.g., to lose 30 pounts). Avoid being all things to all people!
• Minimize the Clutter  – Unfortunately, most of us have clutter some where in our lives, either in our office, our car, at home, or in our head!  Manage that clutter so that it doesn’t accumulate. Filter what comes in to your spaces.  Being in a clean, clutter-free zone will provide you with a sense of peace and the feeling of having some control over at least part of your environment. 
• Detach regularly – Allow yourself some time to disconnect from the demands of work.  Avoid checking email, texts, instant messages at least every once in a while to give yourself a break and to differentiate the important from the urgent.
• Set stronger boundaries – One of the most important things you can do to preserve your health and well-being while minimizing stress and overwhelm is to say “no” to demands placed upon you.  Realize that you don’t need to accept every invitiation, assignment, project, etc. offered to you.
• Ask for help – Rather than suffering in silence, anger or frustration speak up and ask for help. Very often, famiy members, friends, neighbors or co-workers would be thrilled to help if they only knew you needed it. Anticipate whenever possible, so that you have help readily available before you have a meltdown!

Un-Turbo Charge from Your Super Busy Life

August is the number one month for vacations, but I haven’t vacationed in August because I prefer to avoid crowds! This year our kids had the first week of November off from school and we took advantage of it. We spent a week at the beautiful islands of Turks and Caicos at the Beaches Family Resort. We had a ‘real’ vacation and as a result we came back relaxed and rejuvenated.

In this day in age, it’s nearly impossible to fully escape. I’d say that over 70% of your day is spent with your phone or computer. Whether or not your are using it, its there. You are thinking about it. Thinking about who might call you or text message you. And because you are thinking about it, you happen to break it out and read the news, send someone a message because your bored or worried about something, check Facebook, or surf the Net.

If you are planning a vacation, do yourself a favor and leave the work at home. You need to separate yourself from work if you are going to benefit from relaxing. Spending a week away from the office without my cell phone or laptop has truly given me the break I needed. Beings my husband couldn’t totally unplug, he brought along his laptop and checked in briefly just a couple of times a day. Having the laptop nearby gave me the opportunity to keep clearing out the junk in my inbox so that I could concentrate on the important items left in my email once I returned.

I had the opportunity to spend quality time with my husband although my kids ditched us to hang out with some new friends they met at the resort.
Everyone needs a little R&R from time-to-time. Whether you plan just a few hours away or a couple of days, weeks or more, taking a break will help you re-focus while reconnecting with yourself and your loved ones.

Vacations are also good for a number of other reasons, too:

•Encourage Creativity: A good vacation can help you to reconnect with yourself and promote your creativity.

•Help Prevent Burnout: Workers who take time to relax away from the office are less prone to experience burnout, making you more productive than your overworked, under-rested counterparts. Vacations increase your quality of work and life.

•Can Help keep you Healthy: A relaxing vacation decreases stress and increases your health and well-being.

•Can Strengthen Relationships: Spending time enjoying life with loved ones can keep relationships strong, helping you enjoy the good times more and helping you through the stress of the hard times. Likewise, spending time vacationing apart may also help strengthen relationships, too!

Enjoy life and your vacation on the beach or ski slopes, visiting museums, sightseeing, or simply relaxing in your own home or somewhere else, whatever you desire. Simply free your mind from the boundaries and pressure of your work while you can, and take advantage of what this world has to offer, before you realize its too late. In the long run it may prove to be a very advantageous way to spend your time.

The bottom line is that taking a some time away from the stresses of every day daily life can give you the break you need and deserve so that we can return to your regular life refreshed and better equipped to handle whatever comes your way.

De-Stress Your Holidays

The following tips can help diminish the stress and avert accompanying low energy levels that may lead to greater susceptibility to illness, feeling blue, fatigue, irritability, and generally a negative holiday experience.

Ruthlessly plan ahead. With Thanksgiving already behind us, Hanukkah in full swing and Christmas and Kwanza just ahead, there’s less time for planning, but continue planning as much as possible. Set specific days on your calendar for activities such as baking, shopping, wrapping, and visiting friends or relatives. Also, be sure to schedule some relaxation time for yourself. The holidays will feel more manageable if you are well-rested.

Determine Your True Priorities. Manage your time rather than letting it manage you. Decide what your priorities are regarding holiday events such as parties, family functions, gift buying, cooking, and all other related activities. Put them in order of priority and give yourself ample time for each thing. DO NOT wait until the last minute unless absolutely necessary, or it will be hard for you to not feel pressure and stress.

Define Your Limits. Learn when & how to say “no” so that when you say it you mean it. You only have so many days and hours to squeeze in family, friends, business get togethers, gift buying, food preparation, gift wrapping, traveling, packing, etc. If you have extra time and the desire to help others, fine. However, make sure you have completed or scheduled what’s most important to you first. Others can cross your boundaries if you allow them. Remember that you don’t have to attend every party or event you’re invited to and if you’re not feeling up to it, you may politely cancel. There’s also no need to take on everything yourself, holidays are a time to enjoy, ask for help when you need it!

Let go of the need for Perfection. For many it is tough to accept your own limitations. Think about what you really have to do, and really want to do. Then, think about what you realistically have adequate time and energy to do. Give up unrealistic expectations. Follow those guidelines and you will perhaps do less and not see as many people, write as many holiday cards, or cook as many cookies or pies, but you will be much less stressed and enjoy the holidays considerably more. Simple concept. Put it on paper and stick to it. Cut yourself some slack!

Pace Yourself. Prepare for events in stages. Save and re-use your recipes and shopping lists from year-to-year because traditional holiday dinners vary little. If you are going to be cooking for a large group on one or more occasions, shop early, and prepare what you can in advance, whether it is the day before or the night before. Many types of casseroles, baked goods and snacks can be made 1-2 days prior and kept fresh in a freezer or refrigerator in sealed containers or their own cooking dish. If you have 100 cards to be addressed and mailed, block off 15-30 minutes every day to work on them starting 2-3 weeks before they need to be mailed. Or, better yet, create a mailing list with labels you use annually. Look for possible gift ideas throughout the year, purchase items on sale and put them away until the holiday comes! This alone can save much time (and money)! Also, you avoid the holiday crowds in the stores and malls. Accomplishing a few tasks at a time rather than doing it all at once can cut your stress level by a large amount. Stay organized and focused!

Use Your Computer To Shop And Send Greetings. Take advantage of the technology sitting on your desk or resting in the palm of your hand. One way to save time and energy is to do some of your shopping for gifts online! Most of the major gift and department stores have a web site, and most also have their catalog or many items in many categories online (with photos often) from which to choose. You can use credit cards using a secure server to protect your card number, or in many cases, you can pay by check, phone order or fax. Just about everything from CD’s and videos to toys, jewelry, clothing, computers and computer accessories, and personal items, are available to order online. Use any of the major search engines to find the store address if you don’t know it. Virtual malls are also available through multiple sources. Additionally, you can use your computer to send virtual holiday cards, pictures, holiday newsletters, etc. to friends, business associates, and family online.

Help Others/Volunteer. This is especially good for the person who lives alone or is all alone as far as family and friends. There are many opportunities for you to create your own sense of “community” by being with people who are also alone and in most instances, far worse off than you physically and financially and perhaps emotionally, as well. You can volunteer your time to work at a food bank or soup kitchen where a holiday dinner is served and prepared; go to a local church or shelter to help feed the homeless and the poor; whatever, just be creative and look for opportunities you can contribute. The more you give, the more you will get back in blessings and good feelings yourself. It may not happen the same day or all at once, but it will happen. When you see that the best gift you can give is yourself, your spirits will rise and be reinforced with a warmth and strength which is better and longer lasting than any gift or holiday party.

Practice Patience & Good Deeds. Keep repeating to yourself when feeling rushed “I have plenty of time.” Hurrying is a struggle against time—that’s unhealthy. Adopt a more relaxed attitude. Let others in front of you in line (especially when they seem distressed), hold the door open for the person exiting with a handful of packages, give up the parking space, drop off something thoughtful to someone special to you just to show your appreciation & thankfulness, find the acts of kindness that make you feel good and do them repeatedly.

Sing, Hum, etc. (it doesn’t have to be out loud). Experience the joys of the holiday season by hearing the music. Let the music help ease your tensions. Some suggestions: ‘Tis the season to be jolly (perfect if you’ve lost your sense of humor); Dashing through the Snow (helps you remember that although not everybody can dash through the snow, movement is absolutely essential to your physical, mental, emotional and spiritual well-being); Making a list, checking it twice (Don’t expect your already overloaded mind to remember any more than your way home and the names of your immediate family members); you get the picture!

Exercise!! Yes, that’s right, even before the New Year’s resolutions! Having to park three miles away from any place peopled with shoppers gives you an excellent opportunity to squeeze in a little aerobic activity. Carrying your purchases back to that same location might be considered strength training. It’s amazing how many ways you can work in a workout. However, do more than the credit card wrist twist; the lugging of packages; the raising your arm to mouth and opening wide—do real cardiovascular exercises at least 3 times per week for 20 minutes or more. You’ll be amazed at all the extra energy you create!

Avoid Or Be Very Moderate With Alcohol, Sugary Foods, Caffeine. Most holiday gatherings include the sharing or offering of alcoholic beverages, coffee and cakes, cookies, etc. Since many people use alcohol, caffeine and sweets as a way to combat stress and even depression, it is wise to limit your intake if you wish to limit your stress. These items are only a temporary stress reducer. Keep in mind, the best stress reducers are laughter, listening to and/or singing music, helping others, being loved and sharing love, and for many, association with their church or faith through private or public ceremonies and events.

 MUNICIPAL BOND WOMEN’S CLUB

 

“Judging from all the positive comments this morning, I think our group was glad to have met you and to have participated in this dynamic seminar about setting boundaries. Everyone was able to participate in an encouraging environment and many women walked away with clear actions to implement and create positive changes in their lives. “

~ Ivonne O. Parra
Municipal Bond Women’s Club, NY

Client Testimonials

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~ K. Ferguson, Pharmaceutical Executive Director 

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 As a result, My assistant will be hanging a sign above her desk reading ” I can’t wait for Natalie day!”

~ V. Vlacancich, COO

“Natalie Gahrmann is the priority queen! She is extremely knowledgeable, sincere, kind and always focused on helping others achieve the results they want in their work and personal life. I heard Natalie speak at a professional businesswomen’s event and hired her shortly thereafter to work with me as my executive coach. Natalie brings practical and insightful strategies and tips on how to make both your work and home life more productive and sane. I recommend Natalie as both a speaker and a coach. Everyone needs her productivity tips because she personalizes them to work for each individual based on their own personal strengths. Natalie has left me with life-long skills to use throughout my career as well as in my personal life.”  

~ Dr. Aliya F. Browne D.O. FACC, Cardiologist

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~ Maria Bailey, Founder and CEO, BlueSuitMom.com

 ”…I cannot even find the right words to convey how much you have helped me change my life. I know I will still meet challenges, but I now have tools to deal with them as well as you as my coach forever. I truly appreciate the time you spent with me over these last 10 months. We will definitely stay in touch. Thanks for all of your help.”

~ M. Hughes, Hospital Finance Director

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~ H. Buscher, HR Manager

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~ A. Rowan, Parenting Magazine (mom makeover candidate)

 

“Natalie was tremendously helpful in helping me grow both professionally and personally over the last two years. When one gets caught up in the day to day runnings of life, it’s easy to lose focus and spread yourself too thin. Natalie is great at re-directing the energy needed to stay focused, organized and on track to help you accomplish your goals! As the old adage says, “You can lead a horse to water but you can’t make them drink”. Natalie will help you lead yourself to the water and you’ll want to gulp every drop.”
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~ Dr. P. Berardinelli, University Professor

“You have given me a sense of wellness and direction in my work as well as in my many other more important roles. I very much appreciate the time and support you provided during a pretty crazy period.”
~ C. Andrews, Corporate Sales Executive

“Natalie helped me get over and plow through many things that were in my life and to focus on the business. Long story short, my checks went up ~10x. Results will vary but Natalie’s commitment will not.”
~ J. Ferreri, Self-Employed Entrepreneur

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~ T. Edwards, Small Business Owner

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“About 10 months ago, I was so overwhelmed at work, I just wanted to throw my career away and go work at a fast food restaurant . I knew I had to make changes in my life and I feel so fortunate to have found you on the web. Your persistence and support really helped me change my life. There are so many things you helped me with I couldn’t possibly name them all such as conflict management, my part-time proposal, job structure, time management, saying “no”, prioritizing and just questioning the way I have always managed my days. I think the biggest change you helped me with was teaching me to delegate tasks I don’t need to do and/or don’t enjoy doing. Every time my phone rings or I get a new request, my first thought is now, who should do this. It used to never even enter my mind as a consideration. It was automatically going to be me that should do it. Now I question and look for others to help me. Again, I cannot even find the right works to convey to you how much you have helped me change my life. I now I will still meet challenges, but I now have tools to deal with them as well as my coach forever. I truly appreciate the time you spent with me over these last 10 months. We will definitely stay in touch. Thanks for all your help!”
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Set Better Boundaries

At a presentation I did this week for Novartis Consumer Products, I helped the participants recognize where their boundaries are weak or non-existent. Establishing boundaries empowers you to create more self-respect as well as respect from others.

Sometimes boundaries are hard to set with others because we want to be liked, be considered open and friendly, and we fear repercussions. However, people who fail to set and maintain boundaries in their life and work often find that it’s much harder to meet their own needs, and to prevent others from imposing their needs onto them.

Send for a free article: Establishing Boundaries that Honor You by sending an email to natalie@theprioritypro.com. Please indicate Boundaries in the subject line.

Make Conscientious Decisions

We all have both big and small decisions to make on a daily basis. Decision-making is a key role for any manager or leader. However fear of failure and lack of clarity may prohibit some from making timely decisions.

After helping so many coaching clients and audiences focus on their priorities, it was time for me to practice what I preach! After playing a key role on the Board of my professional association, I enthusiastically agreed to continue in the role. However, as the work was concluding for the current year, I was feeling myself slightly burning out, frustrated and resentful. This is a sure indication that my boundaries weren’t being respected. Problem is, it was me who wasn’t respecting my own limits and boundaries! I enjoyed contributing to the organization, gaining recognition and acknowledgement and was so caught up in that that I nearly missed the signs! And, I had an important decision to make.

When you feel yourself feeling burned out, frustrated or resentful, chances are you are experiencing the same signs. It’s important to recognize these symptoms and assess the situation. In this case, I had to make a quick decision because the ballot was set to go out in just a few days. If I had mixed feelings about continuing, I needed to explore this and see what it meant.

I’ve shared the process I used with a couple of my colleagues and they encouraged me to share it with you! So, this is my process…

1. Get absolutely clear about the problem at its root cause. To do this I created some quiet time and space for myself for clear introspection. What I discovered is that I had over-committed to the organization at the expense of my business, family and myself.

2. Evaluate and assess the implications. I explored the implications of continuing as well as the possible consequences of not. Again, I got more clarity and increased my focus about what is most important to me. I did a bit of a cost-benefit analysis using time and energy as my highest cost factors and opportunity missed cost to assess time spent on volunteer work rather than on revenue producing business activities.

3. Test my decision. I wrote out my resignation letter on a notebook page and just left it overnight. In the morning, I checked in with myself and asked: Am I feeling a sense of relief or a sense of remorse?

4. Explore different perspectives. I looked at the problem through a couple of different perspectives. I weighed the pros and cons to me, the organization, and my family.

5. Re-test my decision. Still feeling a bit ambivalent about making the right decision for me and the organization, I typed my resignation letter and just left it again. And, again, I asked myself: Am I feeling a sense of relief or a sense of remorse? I was still feeling an incredible sense of relief at the impending decision to leave the Board and shift my energy to my top priorities in my work, personal and family life.

6. Commit to my choice. As difficult as it was, I knew that it was the right decision for me! With some reluctance, I hit the send button in my email that I typed out earlier. My note was brief. I did not choose to elaborate on the rationale of my decision because I know that it’s important to be succinct and to the point. In situations like this, when one chooses to say “no”, I’ve seen people coaxed into changing their mind because they’ve shared too much information and I’ve also seen people burn bridges with accusations, blame and finger-pointing. Being clear and concise will help you stand by your decision,as it helped me!

There is not just one way of making decisions but understanding and knowing what is most important to you will help guide your approach. For me, being professional, respectful, sensitive and firm were important criterion.

The one big lesson: It’s far better to communicate either in-person or by phone so that there’s a two-way dialogue. Sending an email created some confusion and disconnect that could have easily been avoided.

My mantra…stop me before I volunteer again!

Employee Stress

A lot of work-related traps and hazards exist for employees today in addition to the personal stresses outside the office related to family, home, pets, health, finances, or a myriad of other possible areas. There’s no wonder that many employees are highly stressed!

As a leader, it is best if you can help employees know how to make stress work better for them; to transform stress to become a motivator to boost productivity and morale rather than succumb to it and have it effect job performance in negative ways.

When I work with leaders, I help them use positive energy in their leadership. I like to use an approach outlined in Energy Leadership (by Bruce Schneider). I help leaders observe the positive side of their encounters at work and the energy emitted by them and their employees in the work environment.

I believe that a good employee can easily adjust to any given situation and adapt well to the surroundings. Good employees have the ability to establish effective mechanisms that guide them so that work does not pile up. They are able to get everything done smoothly with ease and excellent output.

When employees are ready to shift away from productivity-inhibiting stress and be a valued employee, here are 5 top tips to help develop better focus:

1. Be More Disciplined: Impose your own personal working policy and implement it. Develop a working plan and set deadlines for each task or project given to you by your business leader(s). Be sure you follow the plan and deadlines you set. Learn the right pacing that will work best for you. You are the only one who can realistically control how fast, in which order and how well each task is completed. Focus on one task at a time to avoid mind clutter.

2. Develop routines: There are always other parts of your job or other projects/tasks that you also need to work on. Develop structure or systems that will help you create patterns and routines to get your work done. Set aside time for following phone calls, email, text messages and visitors so that they do not interfere with the task-at-hand. (Try out different patterns until you see what works best for you.)

3. Establish boundaries. Included in your working policy must be the boundaries you set for your co-workers and even loved ones. If co-workers need a little of your time to help them carry out some tasks, its okay to say “no” in a very nice way if you have priority things to do. For family members, set time when they can call you unless it is a life-and-death emergency.

4. Take a break when necessary. Tune in to your body signals and get to know when you need to take a break. When your body is stiffening, your impatience is growing, your concentration in diminishing or your creativity has run out, grab some fruit, a glass of water, take a walk, or do some basic exercises while at your desk to ease the tension from your body and re-energize yourself.

5. Create conducive workspace. Be sure that your workspace is comfortable and provides ease for your work. Have the necessary supplies near your reach and keep your space clutter-free. Learn to ignore the background noises from machines and chatty co-workers that can be disturbing.

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